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The Technical Resume:
(the position sought is Network Engineer)

Name

Address, Phone

Email

Summary:

Microsoft Certified Systems Engineer (MCSE) and Cisco Certified Network Associate (CCNA) with broad-based networking/computer skills and excellent problem solving and communication skills.

Certification/ Education:

Cisco Certified Network Associate (CCNA)

Microsoft Certified Systems Engineer (MCSE)

Novell Certified NetWare Administrator

Bachelor of Computer Science, California State University, Hayward

Network/ Operating Systems:

· Configure Windows NT 4.0 Server/Client, Windows 95/98 and Windows 3.11

· Administer NT and Exchange user/group accounts and rights

· Working knowledge of DNS, DHCP, WINS, LMHOST

· Monitor and optimize server performance and network capacity

· Manage print servers and backup tape drives

· Configure RAS, wireless network and ethernet cabling

Customer Service

· Ensure trouble tickets are handled in accordance to Service Level Agreement

· Review latest software and advise management of feasibility

· Implement policies and procedures and communicate to end-users

· Prepare hardware/software procedural documentation

· Provide 2nd level phone and desktop support to end-users

Desktop Applications/ Hardware:

· Set up and maintain PCs, laptops, printers, scanners and various peripherals

· Provide problem troubleshooting and resolution to end-user community

· Install and upgrade software and hardware

· Build software images for standard desktop/laptops using Ghost

· Ensure client connectivity with TCP/IP protocol

· Install and optimize Microsoft Office 95/97, Netscape Navigator, Internet Explorer,

Exchange, Outlook, McAfee, PC Anywhere, FrontPage 98 and various software

packages

Experience:

Network Engineer 1999 to Present

Software Development Company

LAN Support Specialist 1997 - 1999

IT Consulting Company, San Jose, CA

Comment: Notice how this technical resume categorizes his/her technical skills,

using all the industry terminology. Certification is positioned in the beginning,

since that is what most MIS managers will look for. Also, notice the extensive

use of industry abbreviations.

_______________________________________________

The Marketing Resume:

(the position sought is Marketing Director)

Name

Address, Phone

Email

PROFESSIONAL EXPERIENCE

Director Sales and Marketing – Software Company, (Jan 2000 – Present)

(Company develops web development technology; 135 employees)

Managed Sales and Marketing team from company inception to national and international product shipment. Accomplishments include:

Customer research: Surveyed potential customers to shape product specs with Engineering team

Management: Hired, trained and supervised a marketing staff of 3 and sales staff of 6

Product launch: Developed and executed product launch campaign to include tradeshows, press and various adverting avenues (Internet advertising, print, newsletters, direct and grassroots advertising)

Partnerships: Worked with Dir. Business Development to build key partnerships

Marketing Manager – IT Services Company (Feb 1997-Jan 2000)

(Company is an IT consulting and training company with annual revenue of $65M; 275 employees)

Managed company-wide marketing efforts. Accomplishments include:

Branding: Coordinated new ‘high tech’ image with change of corp. colors, taglines, collateral, website, etc.

Collateral: Developed, edited, hired graphics to produce company collateral (datasheets and brochures)

Advertising: Selected print, radio, Internet slots; wrote the ads and hired and worked with ad agency

Research: Analyzed competition, future opportunities, strategic discussions with executive team

PR: Wrote press releases and contacted press for successful press pick ups

Management: Created monthly marketing plan, analyzed ROI, structured marketing budget

Marketing Research Consultant – Consulting Company, (Oct. 1994 - Feb. 1997)

(Company’s consulting practice specializes in strategic planning, incentive pay programs and job analysis; 57 employees.)

Developed computerized models for short and long-term incentive plans and base salary programs. Managed all phases of an assignment from developing proposals, assisting in the plans’ design to the final deliverable presentation.

ACADEMIC QUALIFICATIONS

Masters in Business Administration (Marketin), University; May 1996

Sample MBA courses: Marketing Management, Consumer Behavior, Telecommunications, Global Management, Managerial Accounting

Bachelor of Science Economics, University, Sept, 1992

SKILLS/ORGANIZATIONS

Computers MS Word, Excel, Outlook, PowerPoint & FrontPage

Languages Fluent in Spanish and German

Clubs Toastmasters International (since 1994), past VP of

Membership, CTM

PUBLISHED AUTHOR

Career Source—Published article in August 1999 issue, titled, “Back to School for Information Technology Professionals”

American Careers –Published article in March 1996, titled, “Real-World Lessons” which gives step-by-step advice to improve business skills needed in the workplace

Quoted in Various Trade Publications: Information Week, IT Planet, TechWeek, Contra Costa Business Times


Comment: Notice how the past experience is summarized neatly and a list of accomplishments is laid out to show success with projects from start to finish. This shows follow-through skills. For management positions, showing a breadth of knowledge and delegation skills is important. Also, for marketing management, showing relevant information such as speaking clubs or being published will help.